Provides high level of focus on guest satisfaction through building an exceptional front office department. Responsible for supervising/managing/overseeing the front office and front services functions.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
EXTENT OF JOB AUTHORITY: Interacts effectively with the public and Team Members. Provides excellent customer service at all times, directly supervisors and oversees all front office and front services employees, delivers upon established goals and objectives.
MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED. One to two years related experience and/or training; Bachelor's degree from a Four-Year College or university; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS: Successful candidate is required to regularly talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position holder will be required to monitor employee performance often through visual inspection. Position holder will be expected to be able to distinguish among varying levels of cleanliness and colors.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: In order to be successful in this position candidate must have specific hospitality experience, working knowledge of PMS is required. Strong interpersonal spirit with a hands-on approach, “walking the talk.” Strong communication and organizational skills and attention to detail are critical for success. Previous supervisory experience is required. Must know correct business English, including grammar, spelling, punctuation,